Need to report an issue? Please contact us at 1-866-729-8889.
Sep 9, 17:59 EDT
Investigating -
We are investigating an issue that is causing some Ontario clients are unable to download HRM reports from OntarioMD and are receiving "Connection timed out" errors.
Sep 9, 17:25 EDT
Resolved -
We have received confirmation from Teleplan that the outage has been resolved.
Need to report an issue? Contact our Client Services line at 1-866-729-8889
Sep 5, 12:42 EDT
Monitoring -
Teleplan has advised us that the outage is mostly resolved. They are currently monitoring the situation.
They are asking any clients that are continuing to experience issues to call into their line at 1-866-456-6950 and provide the following information:
The exact error message they are receiving The time, date, and frequency of the same error occurring. Also how many users are affected. Having an issue with the MSP/Teleplan official website or just in Accuro.
We will provide any updates as they come to us
Sep 4, 17:24 EDT
Identified -
Teleplan has confirmed that they are currently experiencing an outage when validating health cards. They have advised clients to validate directly in the Teleplan website, as the outage is affecting communication between them and EMRs.
The error is as follows: "eligible: YES"
Please reach out to Teleplan directly at 1-866-456-6950 if you have any further questions.
Sep 4, 13:40 EDT
Resolved -
Need to report an issue? Please contact us at 1.866.729.8889
Sep 4, 08:05 EDT
Update -
We have received confirmation that this issue has been resolved.
Sep 4, 08:00 EDT
Update -
This issue is still being investigated. We will share any updates we receive but please continue to monitor https://unite.ca/networkstatus/ for further updates.
Sep 3, 19:59 EDT
Update -
This issue is still being investigated. We will share any updates we receive but please continue to monitor https://unite.ca/networkstatus/ for further updates.
Sep 3, 17:00 EDT
Investigating -
Unite has confirmed there is an issue with a local service provider in Ottawa-Hull that is impacting inbound faxing. Please visit https://unite.ca/networkstatus/ for further updates.
Sep 3, 14:00 EDT