Resolved -
This incident has been resolved.
Apr 23, 12:04 EDT
Investigating -
We are currently investigating an issue that is impacting our Freedom services.
Accounts may not be able to access the application or could experience major delays in sending and receiving e-prescriptions and messages.
Apr 22, 15:00 EDT
Resolved -
This incident has been resolved.
Apr 19, 13:01 EDT
Update -
We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.
We will not continue to update the status page every 2 hours - we will update again once we have more information.
Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/
Apr 18, 16:58 EDT
Update -
We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.
Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/
Apr 18, 16:03 EDT
Update -
We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.
Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/
Apr 18, 14:39 EDT
Update -
We are continuing to investigate this issue.
Apr 18, 13:18 EDT
Update -
We are continuing to investigate this issue.
Apr 18, 12:24 EDT
Update -
We are continuing to investigate this issue.
Apr 18, 10:30 EDT
Investigating -
We are currently investigating this issue. When a Medeo Patient attempts to reset their password to many times - they are automatically being placed on a unsubscribe list. This will cause them not to receive any further communication from clinics.
Medeo patients are able to live chat with our agent or send a web form - https://qhrtech.my.site.com/patient/s/ - and our agents are able to remove them from the list.
Apr 18, 09:19 EDT
Resolved -
This incident has been resolved.
Apr 17, 18:06 EDT
Update -
OLIS is experiencing a service interruption where users are reporting receiving Error 20001 "error executing OLTP business logic". We are continuing to wait for updates from OLIS and will update as soon as we receive further information.
Apr 17, 17:30 EDT
Monitoring -
OLIS is experiencing a service interruption where users are reporting receiving Error 20001 "error executing OLTP business logic". We are currently awaiting updates from OLIS and will update as soon as we receive further information
Apr 17, 14:58 EDT
Investigating -
We are investigating an issue where users are reporting receiving Error 20001 "error executing OLTP business logic" we are actively working to identify and address the root cause.
Apr 17, 14:39 EDT