QHR Technologies Status Page
All Systems Operational

About This Site

Welcome to QHR Technologies' Status Page! Please check here for real-time updates on widespread issues with Accuro, Medeo or Citrix.

Accuro Operational
90 days ago
99.68 % uptime
Today
Medeo Operational
90 days ago
99.57 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
FreedomRx ? Operational
90 days ago
99.7 % uptime
Today
Platform Integrations ? Operational
Phone Services Operational
Vendor Outages (Non-QHR) ? Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 12:04 EDT
Investigating - We are currently investigating an issue that is impacting our Freedom services.

Accounts may not be able to access the application or could experience major delays in sending and receiving e-prescriptions and messages.

Apr 22, 15:00 EDT
Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 13:01 EDT
Update - We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.

We will not continue to update the status page every 2 hours - we will update again once we have more information.

Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/

Apr 18, 16:58 EDT
Update - We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.

Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/

Apr 18, 16:03 EDT
Update - We are continuing to investigate this issue - patients may be experiencing issues with receiving messages. Messages will still be seen in patient medeo accounts.

Patients can contact QHR via live chat or webform and agents will assist them in receiving their emails https://qhrtech.my.site.com/patient/s/

Apr 18, 14:39 EDT
Update - We are continuing to investigate this issue.
Apr 18, 13:18 EDT
Update - We are continuing to investigate this issue.
Apr 18, 12:24 EDT
Update - We are continuing to investigate this issue.
Apr 18, 10:30 EDT
Investigating - We are currently investigating this issue. When a Medeo Patient attempts to reset their password to many times - they are automatically being placed on a unsubscribe list. This will cause them not to receive any further communication from clinics.

Medeo patients are able to live chat with our agent or send a web form - https://qhrtech.my.site.com/patient/s/ - and our agents are able to remove them from the list.

Apr 18, 09:19 EDT
Apr 18, 2024
Apr 17, 2024
Resolved - This incident has been resolved.
Apr 17, 18:06 EDT
Update - OLIS is experiencing a service interruption where users are reporting receiving Error 20001 "error executing OLTP business logic". We are continuing to wait for updates from OLIS and will update as soon as we receive further information.
Apr 17, 17:30 EDT
Monitoring - OLIS is experiencing a service interruption where users are reporting receiving Error 20001 "error executing OLTP business logic". We are currently awaiting updates from OLIS and will update as soon as we receive further information
Apr 17, 14:58 EDT
Investigating - We are investigating an issue where users are reporting receiving Error 20001 "error executing OLTP business logic" we are actively working to identify and address the root cause.
Apr 17, 14:39 EDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved - please close down all active sessions and launch a new session.

Need to report an issue? Please contact us at 1.866.729.8889

Apr 9, 12:30 EDT
Update - We have identified the issue affecting performance and launching Accuro for some users and we are currently implementing an update.
Apr 9, 12:15 EDT
Update - We are continuing to investigate an issue that is affecting Accuro access and performance. Thank you for your patience while we look into this issue.
Apr 9, 11:30 EDT
Investigating - We are investigating a potential service event in Accuro Cloud that may impact Accuro performance for some users.
Apr 9, 10:30 EDT