Resolved -
This issue is resolved - Faxes are converting and sending properly. There is a substantial back log but it is processing in a normal and timely manner.
Dec 5, 16:54 EST
Investigating -
Unite has confirmed there is an issue with the conversion process on their fax server.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Dec 3, 12:00 EST
Update -
The incident from Okta is still ongoing and mitigation efforts are continuing.
If users experience a failed login, we recommend attempting to sign in again. Based on current observations, follow-up login attempts are expected to succeed.
Dec 3, 11:51 EST
Monitoring -
The incident from Okta is still ongoing and mitigation efforts are continuing.
If users experience a failed login, we recommend attempting to sign in again. Based on current observations, follow-up login attempts are expected to succeed.
Dec 3, 10:10 EST
Identified -
The Issue has been identified as a issue with OKTA, please see OKTA status page as well as ours for more information.
Please be aware the issue seems intermittent with OKTA - and some users are able to still log in at times.
Investigating -
Unite is currently experiencing an issue affecting the connectivity of their fax systems. They are aware of the problem and are working to put a solution in place. You can monitor for updates at https://unite.ca/networkstatus/
Nov 25, 15:43 EST
Resolved -
This incident has been resolved.
Nov 26, 07:17 EST
Investigating -
Please be aware users may see a error pop up stating " Product: Screw Drivers Endpoint" Please click past it and resume as normal - if you are having issues printing please call in for normal troubleshooting.
Nov 26, 06:46 EST