Resolved -
This incident has been resolved.
Jan 11, 17:48 EST
Investigating -
We are currently investigating errors affecting the Accuro API, including issues with token refresh functionality. Our team is actively working to resolve the problem and will provide updates as more information becomes available.
Jan 11, 17:14 EST
Resolved -
We have received confirmation via the Unite status page that this issue has been resolved.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jan 9, 15:22 EST
Update -
Unite is continuing to investigate the issue of downloading inbound faxes into Accuro. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.
Investigating -
Unite faxing is currently investigating reports of issues with downloading inbound faxes into Accuro.
Users will receive the following error when attempting to download faxes: "One or more faxes failed to download. Unite Connection failed due to URL in Tools > Edit Locations."
We will provide status updates as they are provided to us. Please monitor https://unite.ca/networkstatus/ for updates from Unite.
Jan 9, 14:28 EST
Resolved -
We have received confirmation that this issue has been resolved.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jan 5, 19:05 EST
Investigating -
Unite has confirmed there is an issue impacting their system that is causing degraded fax performance for some users. The issues are specific to slower than normal processing times and higher failure rates.
We will update this incident once the issue is resolved or more information becomes available. Unite users can also monitor for updates on Unite's status page - https://unite.ca/networkstatus/
Jan 5, 13:00 EST