All Systems Operational

About This Site

Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
Medeo Operational
Citrix Operational
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

accuroemr.com is unavailable.
Resolved - We have resolved this issue. Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Oct 27, 13:11 EDT
Investigating - We are investigating an issue that is impacting accuro.emr.com. Please note this does not impact the loading of accuro.cloud. If using accuroemr.com to log into Accuro, please use accuro.cloud directly.
Oct 27, 12:35 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

HRM Report Processing Error
Resolved - This incident has been resolved.
Oct 22, 09:16 EDT
Identified - We have identified an issue where some clients are unable to receive HRM reports and are receiving an HRM Processing error notification.

Our team is actively working on a resolution to this issue.
Oct 21, 17:21 EDT

Oct 21, 2026

Oct 20, 2026

Excelleris Ontario / LifeLabs – Connection Issues
Resolved - This incident has been resolved.
Oct 20, 10:13 EDT
Investigating - We are currently investigating reports of connection issues with Excelleris Ontario / LifeLabs, which may be impacting the delivery of electronic lab results into Accuro.

We have contacted the vendor regarding a possible service disruption and are awaiting further investigation from their EMR support team.

We will continue to monitor the situation and provide updates as more information becomes available.

We apologize for any inconvenience this may cause.
Oct 20, 08:57 EDT

Oct 19, 2026

Unite Faxing Degraded Performance
Resolved - We have received confirmation that this issue has been resolved, per Unite's status page.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Oct 19, 12:39 EDT
Investigating - Unite Faxing has confirmed there is an issue impacting their system. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.

For further information please refer to Unite's status page at https://unite.ca/networkstatus/
Oct 19, 11:43 EDT

Oct 18, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage