QHR Technologies Status Page

All Systems Operational

About This Site

Welcome to QHR Technologies' Status Page! Please check here for real-time updates on widespread issues with Accuro, Medeo or Citrix.

Uptime over the past 90 days. View historical uptime.
Accuro Operational
90 days ago
99.95 % uptime
Today
Medeo Operational
90 days ago
99.93 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
FreedomRx Operational
90 days ago
100.0 % uptime
Today
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Microsoft Office 365 Email Service Outage
Resolved - This incident has been resolved.
Jan 23, 08:45 EST
Identified - We are currently aware of an issue where Accuro self-service password reset and new user activation emails may be delayed for Clinics using Microsoft Office 365 (M365) as their email service provider.

This appears to be related to a widespread Microsoft Office 365 service disruption and is outside of QHR's direct control. Accuro remains operational; however, email delivery from Accuro teams to affected email providers may be delayed.

Workarounds:

If urgent access is required, Clinic Administrators can complete password resets or user activations directly through the Accuro Admin Centre.

Where possible, please use alternative communication methods if your organization is currently impacted by the M365 email disruption.

We are continuing to monitor the situation and will provide updates as more information becomes available.

Thank you.
Jan 22, 19:23 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Service Degradation
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jan 13, 12:09 EST
Monitoring - We have implemented a fix and are monitoring the results.
Jan 13, 11:53 EST
Update - We are continuing to investigate this issue affecting Accuro Platform Integration services. Thank you for your patience.
Jan 13, 11:16 EST
Investigating - We are currently investigating errors affecting the Accuro API, including issues with token refresh functionality. Our team is actively working to resolve the problem and will provide updates as more information becomes available.
Jan 13, 11:05 EST
Jan 12, 2026
Service Degradation Notice
Resolved - This incident has been resolved.
Jan 12, 17:57 EST
Investigating - We are currently investigating errors affecting the Accuro API, including issues with token refresh functionality. Our team is actively working to resolve the problem and will provide updates as more information becomes available.
Jan 12, 16:29 EST
Service Degradation Notice
Resolved - This incident has been resolved.
Jan 12, 15:33 EST
Update - We are continuing to investigate this issue.
Jan 12, 15:33 EST
Update - We are continuing to investigate this issue.
Jan 12, 15:27 EST
Investigating - We are currently investigating errors affecting the Accuro API, including issues with token refresh functionality. Our team is actively working to resolve the problem and will provide updates as more information becomes available.
Jan 12, 15:16 EST
← Incident History Powered by Atlassian Statuspage