All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
Medeo Operational
Citrix Operational
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 4, 2026

No incidents reported today.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Accuro Communication Engine Services Outage
Resolved - We have resolved this issue. Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Oct 1, 11:38 EDT
Monitoring - The affected service has been restored. However, several upstream dependencies are still recovering and are expected to come back online gradually over the next hour. Full service functionality will be restored as those dependencies become available.
Oct 1, 09:24 EDT
Investigating - We are currently investigating an issue that is affecting services running on the Accuro Communication Engine (ACE). This includes things such as web services, faxing and labs processing.
Oct 1, 09:00 EDT
Unite Faxing Degraded Performance
Resolved - Faxing services have been restored.

Need to report an issue? Contact the client services team at 1-866-729-8889
Oct 1, 09:22 EDT
Investigating - We are currently investigating issues affecting faxing.
Oct 1, 08:13 EDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Degraded Performance For Some Users - Slowness, Freezing, Unable to Access Accuro
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Sep 29, 10:42 EDT
Update - We are continuing to monitor for further issues affecting slowness, freezing, printing and accessing Accuro for some users, following updates from overnight.
Sep 29, 09:15 EDT
Update - We are continuing to monitor for any further issues.
Sep 28, 16:19 EDT
Monitoring - We are currently monitoring an issue that is causing degraded performance for some users - slowness, freezing, printing, unable to access Accuro.
Sep 28, 12:05 EDT
Investigating - We are currently investigating an issue that is causing degraded performance for some users - slowness, freezing, unable to access Accuro.
Sep 28, 10:00 EDT

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Cannot Complete Request Message After Logging Into Accuro Cloud
Resolved - This incident has been resolved.
Sep 24, 07:47 EDT
Investigating - We are currently investigating an issue that is affecting clients logging into Accuro Cloud. Users are receiving a "Cannot Complete Request" message after entering their credentials.
Sep 24, 07:30 EDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Cannot Complete Request Message After Logging Into Accuro Cloud
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Sep 22, 08:57 EDT
Monitoring - We have implemented a fix and are monitoring the results. Please try logging into Accuro again.
Sep 22, 08:46 EDT
Update - We are continuing to investigate this issue. Thank you for your patience.
Sep 22, 08:05 EDT
Investigating - We are currently investigating an issue that is affecting clients logging into Accuro Cloud. Users are receiving a "Cannot Complete Request" message after entering their credentials.
Sep 22, 07:41 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

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