Accuro Status Page

All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
90 days ago
99.82 % uptime
Today
Medeo Operational
90 days ago
99.92 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Accuro Slowness
Resolved - This issue has been resolved. Thank you for your patience.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jun 10, 13:45 EDT
Investigating - We are currently investigating an issue that may be causing performance or slowness issues for some Accuro users.
Jun 10, 12:25 EDT
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Unable to access Accuro or Medeo
Resolved - This has been resolved - thank you for your patience.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jun 5, 14:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 14:08 EDT
Identified - We are working on restarting the network connections on the affected virtual desktops/servers, and after doing that, the monitoring system is no longer reporting any issues on that server.
Jun 5, 14:06 EDT
Update - Please be aware we are investigating a issue that will affect some current Accuro sessions and Medeo.
We will update the status page with the most up to date information as it becomes available.
Jun 5, 13:00 EDT
Investigating - We are currently investigating this issue.
Jun 5, 12:48 EDT
Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Microphone failure in Accuro AI Scribe - Error "Generating consult note failed"
Resolved - This has been resolved - thank you for your patience.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jun 1, 15:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 15:51 EDT
Update - We are continuing to investigate this issue.
Jun 1, 15:44 EDT
Update - We are continuing to investigate this issue.
Jun 1, 13:58 EDT
Update - We are continuing to investigate this issue.
Jun 1, 12:12 EDT
Investigating - Please be aware we are seeing issues with microphones in Accuro AI Scribe. We are investigating this issue.
Microphone is not affected in Heidi.

Please watch status page for more information.
Jun 1, 11:06 EDT
May 31, 2026

No incidents reported.

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