Resolved -
Unite has resolved the issue. There is a back log of faxes processing and they are monitoring systems to ensure stability.
Jan 28, 16:25 EST
Investigating -
Unite has confirmed there is an issue impacting their system with intermittent connection issues.
There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Jan 28, 12:45 EST
Monitoring -
We have identified an issue preventing some users from logging in. An update has been implemented and we are monitoring the results.
Jan 28, 12:10 EST
Investigating -
We are investigating an issue that is affecting some users when trying to log into Accuro. Affected users will see an error message that states, "Cannot start app Accuro EMR."
Jan 28, 12:00 EST
Resolved -
This incident has been resolved.
Jan 23, 08:45 EST
Identified -
We are currently aware of an issue where Accuro self-service password reset and new user activation emails may be delayed for Clinics using Microsoft Office 365 (M365) as their email service provider.
This appears to be related to a widespread Microsoft Office 365 service disruption and is outside of QHR's direct control. Accuro remains operational; however, email delivery from Accuro teams to affected email providers may be delayed.
Workarounds:
If urgent access is required, Clinic Administrators can complete password resets or user activations directly through the Accuro Admin Centre.
Where possible, please use alternative communication methods if your organization is currently impacted by the M365 email disruption.
We are continuing to monitor the situation and will provide updates as more information becomes available.