All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
Medeo Operational
Citrix Operational
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 20, 2026

No incidents reported today.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Unable to Access Accuro - Cannot Complete Request
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Sep 16, 09:39 EDT
Monitoring - We have implemented a fix and are monitoring the results.

Please try refreshing your browser and logging in again.
Sep 16, 09:13 EDT
Identified - We have identified the issue preventing users from logging in and we are implementing a fix.
Sep 16, 09:00 EDT
Update - We are continuing to investigate this issue. Thank you for your patience.

We have received reports of some users successfully logging in through launching Accuro in an Incognito/Private window in their browser.
Sep 16, 08:40 EDT
Investigating - We are investigating an issue that is affecting users trying to log into Accuro. Users will see a "Cannot Complete Request" message when attempting to log in.
Sep 16, 08:16 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Medeo Services Unavailable
Resolved - We have implemented an update, and are continuing to monitor the service. Please re-launch Accuro.
Sep 9, 09:32 EDT
Investigating - We are currently investigating an issue that is impacting the ability to log into Medeo for patients and providers.
Sep 9, 08:57 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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