QHR Technologies Status Page

All Systems Operational

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Welcome to QHR Technologies' Status Page! Please check here for real-time updates on widespread issues with Accuro, Medeo or Citrix.

Uptime over the past 90 days. View historical uptime.
Accuro Operational
90 days ago
99.83 % uptime
Today
Medeo Operational
90 days ago
99.81 % uptime
Today
Citrix Operational
90 days ago
99.98 % uptime
Today
FreedomRx ? Operational
90 days ago
99.98 % uptime
Today
Platform Integrations ? Operational
Phone Services Operational
Vendor Outages (Non-QHR) ? Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2025

No incidents reported today.

Sep 12, 2025
Please be advised that we are investigating reports of disrupted service in Accuro Chat for users outside of Ontario
Resolved - This incident has been resolved.
Sep 12, 08:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 08:45 EDT
Investigating - We are currently investigating this issue, please keep your eye on the status page for the most recent updates.
Sep 12, 08:36 EDT
Sep 11, 2025
Accuro Users Disconnected or Unable to Launch
Resolved - We have resolved this issue. Please continue to attempt to re-launch Accuro if connectivity issues persist.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Sep 11, 13:02 EDT
Monitoring - We have implemented a fix and are monitoring the results. Please attempt to re-launch Accuro at this time. You may still experience some intermittent connectivity issues.
Sep 11, 12:38 EDT
Update - We are continuing to work on a fix for this issue.

Please note that this is also affecting our platform integrations such as PrescribeIT, Medeo and Freedom.
Sep 11, 12:20 EDT
Identified - We have identified the issue and are working on a fix. Thank you for your patience.
Sep 11, 12:07 EDT
Update - We are continuing to investigate this issue.
Sep 11, 12:04 EDT
Update - We are continuing to investigate this issue.

Due to the ongoing infrastructure issue the performance of the AccuroAPI is currently being impacted marginally.

Thank you for your patience.
Sep 11, 11:55 EDT
Investigating - We are currently investigating an issue with our infrastructure that is affecting Accuro launching.
Sep 11, 11:30 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
We are investigating an issue that is affecting Accuro API connections. This includes services such as the Accuro Admin Centre, Ocean etc.
Resolved - This incident has been resolved.
Sep 4, 08:14 EDT
Investigating - We are currently investigating this issue.
Sep 4, 08:02 EDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025
Medeo patients unable to access medeohealth.com currently - unable to sign up for new accounts
Resolved - This incident has been resolved.
Sep 2, 15:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 15:50 EDT
Investigating - We are currently investigating this issue.
Sep 2, 15:34 EDT
Accuro API Outage
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Sep 2, 10:27 EDT
Monitoring - We have implemented a fix and are monitoring the results. Thank you for your patience.
Sep 2, 10:02 EDT
Identified - We have identified the issue and are implementing a fix.
Sep 2, 10:00 EDT
Investigating - We are investigating an issue that is affecting Accuro API connections. This includes services such as the Accuro Admin Centre, Ocean etc.
Sep 2, 09:30 EDT
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

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