Accuro Status Page

All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
90 days ago
99.86 % uptime
Today
Medeo Operational
90 days ago
99.94 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026
Unite Faxing - Degraded Performance
Resolved - We have received confirmation from Unite that the issue at their primary carrier's datacenter has been resolved and inbound faxing should now be functioning as expected.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 28, 13:45 EDT
Investigating - Unite Fax has confirmed there is an issue with their primary carrier that is currently impacting their system, specifically inbound faxing.

There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.

Users can also monitor on Unite's status page - https://status.unite.ca/
May 28, 13:00 EDT
Unite Faxing - Degraded Performance
Resolved - This issue has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 28, 11:30 EDT
Monitoring - Inbound and outbound faxing via Unite is now working as expected and we are continuing to monitor.
May 28, 08:00 EDT
Update - We are continuing to investigate this issue.
May 28, 07:00 EDT
Update - We are continuing to investigate this issue.
May 27, 20:27 EDT
Update - We are continuing to investigate this issue.
May 27, 19:28 EDT
Update - This issue is still being investigated. We will share any updates we receive.
May 27, 14:00 EDT
Update - We have been advised that Unite has temporarily limited sending and receiving faxes as they are receiving a high number of requests. We are working together with Unite and will update when more information is available.

Users can also monitor on Unite's status page - https://status.unite.ca/
May 27, 11:00 EDT
Investigating - We have identified an issue with downloading inbound faxes from Unite and we are working with them to resolve the issue. We will update when more information is available.

Users can also monitor on Unite's status page - https://status.unite.ca/
May 27, 08:00 EDT
May 27, 2026
Unite Faxing - Degraded Performance
Resolved - We have received confirmation from Unite that faxing is working as intended as that this issue has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 27, 08:00 EDT
Update - We have been advised that Unite has temporarily restricted sending and receiving faxes while they work through the current backlog. We will update when more information is available.

Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 26, 20:13 EDT
Update - We have been advised that Unite has temporarily restricted sending and receiving faxes while they work through the current backlog. We will update when more information is available.

Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 26, 18:05 EDT
Update - We have been advised that Unite has temporarily restricted sending and receiving faxes while they work through the current backlog. We will update when more information is available.

Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 26, 15:30 EDT
Identified - Unite has confirmed that they are experiencing delays due to yesterday's outage and backlog. There is no estimated time of resolution but Unite are working to resolve this as soon as possible.

We will update this incident once the issue is resolved or more information becomes available. Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 26, 12:30 EDT
Investigating - We have identified an issue with Unite Faxing (Inbound & Outbound) and are working with them to resolve the issue. We will update when more information is available.

Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 26, 10:30 EDT
May 26, 2026
Unite Faxing - Degraded Fax Performance
Resolved - We have received confirmation that this issue has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 26, 08:04 EDT
Update - Unite has confirmed there is still an issue impacting their system. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.

Please continue to monitor Unite's status page - https://unite.ca/networkstatus/
May 25, 20:11 EDT
Update - Unite has confirmed there is still an issue impacting their system. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.

Please continue to monitor Unite's status page - https://unite.ca/networkstatus/
May 25, 17:29 EDT
Update - Unite has confirmed there is still an issue impacting their system. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.

Please continue to monitor Unite's status page - https://unite.ca/networkstatus/
May 25, 14:00 EDT
Investigating - Unite Faxing are investigating an issue that is causing degraded performance for some users. This is affecting both inbound and outbound faxing.

We will update when more information is available. Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
May 25, 12:00 EDT
May 25, 2026
May 24, 2026
Unable to use Medeo
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 24, 11:39 EDT
Monitoring - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 24, 11:38 EDT
Investigating - Our team is currently investigating an issue where providers are unable to use Medeo and receiving Gateway 502 & 504 Error
May 24, 10:50 EDT
May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Provider and Patients unable to use Medeo/Engage Services
Resolved - This incident has been resolved.
May 21, 19:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 19:01 EDT
Update - We are continuing to investigate this issue.
May 21, 18:55 EDT
Investigating - We are currently investigating an issue with Medeo/Engage that impacting providers and patients from using the service
May 21, 18:50 EDT
Users Unable To Use Accuro/Accuro Admin Centre
Resolved - The issue occurred after updates were made to network routing and security configurations, but the related allowlist updates were not fully applied across all connected systems. This has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 21, 18:49 EDT
Update - We are continuing to investigate this issue.
May 21, 18:47 EDT
Investigating - We are currently investigating an issue with Medeo/Engage that impacting providers and patients from using the service
May 21, 18:47 EDT
Monitoring - We have identified the issue preventing users from logging in, have implemented an update and are monitoring the results.
May 21, 17:25 EDT
Update - We are continuing to investigate this issue. Thank you for your patience.
May 21, 17:09 EDT
Update - We are continuing to investigate this issue. Thank you for your patience.
May 21, 16:09 EDT
Investigating - We are currently investigating an issue that is causing some users to not be able to access Accuro and/or the Accuro Admin Centre. Users may receive a message stating "An error occurred while processing your request".
May 21, 15:18 EDT
May 20, 2026

No incidents reported.

May 19, 2026
Unable to Launch Accuro
Resolved - We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
May 19, 16:30 EDT
Monitoring - We have implemented an update and are monitoring the results.
May 19, 15:00 EDT
Identified - We have identified the issue preventing some users from successfully logging in and we are implementing an update.
May 19, 14:00 EDT
Investigating - We are currently investigating an issue that is affecting some users when trying to log into Accuro.
May 19, 12:30 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

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