Resolved -
We have received confirmation from Excelleris that lab processing functionality has been restored and the outage is resolved.
Need to report an issue? Contact Accuro Client Services at accuro@qhrtech.com or 1-866-729-8889
Aug 7, 14:55 EDT
Update -
We are continuing to monitor for any further issues.
Aug 7, 10:48 EDT
Update -
Excelleris labs processing appears to now be working as intended. We will continue to monitor for additional information from Excelleris.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
Aug 6, 20:16 EDT
Monitoring -
Excelleris labs processing appears to now be working as intended. We will continue to monitor for additional information from Excelleris.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
Aug 6, 08:32 EDT
Update -
We have confirmed the Excelleris outage is still ongoing. Excelleris is continuing to work on resolving the issue.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
Aug 5, 20:21 EDT
Update -
We have confirmed the Excelleris outage is still ongoing. Excelleris is continuing to work on resolving the issue.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
Aug 5, 08:41 EDT
Update -
We are currently aware of a confirmed outage affecting Excelleris for Ontario clients. This issue may result in the following error message:
"There was an error processing Excelleris lab results. Contact QHR Technologies for assistance."
The Excelleris team is actively working to restore service as quickly as possible.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
We will post updates as they are made available to us. Thank you for your patience.
Aug 4, 19:34 EDT
Identified -
We are currently aware of a confirmed outage affecting Excelleris for Ontario clients. This issue may result in the following error message:
"There was an error processing Excelleris lab results. Contact QHR Technologies for assistance."
The Excelleris team is actively working to restore service as quickly as possible.
Please contact Excelleris/Rover Support directly for the latest updates or assistance. Email: excelleris-support@lifelabs.com Phone: 1-866-728-4777
We will post updates as they are made available to us. Thank you for your patience.
Aug 4, 08:00 EDT