QHR Technologies Status Page

All Systems Operational

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Welcome to QHR Technologies' Status Page! Please check here for real-time updates on widespread issues with Accuro, Medeo or Citrix.

Accuro Operational
90 days ago
99.38 % uptime
Today
Medeo Operational
90 days ago
99.97 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
FreedomRx ? Operational
90 days ago
100.0 % uptime
Today
Platform Integrations ? Operational
Phone Services Operational
Vendor Outages (Non-QHR) ? Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - This issue has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.

Mar 28, 13:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 13:18 EDT
Identified - This has been identified and we are currently work on a fix.

Once refreshed clients will be on the legacy version of Accuro and will no longer be able to use the new UI version.

Mar 28, 12:51 EDT
Resolved - This incident has been resolved.
Mar 28, 10:32 EDT
Identified - Unite has confirmed there is an issue impacting their system with Accuro faxes. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.
Mar 28, 09:47 EDT
Mar 27, 2025
Resolved - While we implement a fix for this issue, please continue to launch Accuro via Accuro EMR Legacy.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.

Mar 27, 15:43 EDT
Identified - We have identified the issue and are implementing a fix.
Mar 27, 13:10 EDT
Investigating - We are investigating an issue that is affecting the ability of some clients to open Lab Results. Please utilize the Legacy Accuro option when launching.
Mar 27, 09:59 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Resolved - After further investigation, we've identified that some anti-virus software's are interfering with the Cloudsync service when uploading files to the Shared Drive. To resolve this, please work with your local IT team to ensure that the anti-virus software is configured to allow the Cloudsync service to function without interruptions.

If the issue persists, please contact our support team at 1-866-729-8889 for further assistance.

Mar 25, 18:00 EDT
Investigating - We are investigating an issue that may be preventing some users from uploading files to the Shared Drive successfully.
Mar 25, 15:00 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Resolved - This issue has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.

Mar 19, 11:09 EDT
Identified - This issue has been identified, we have rolled back the version of Accuro experiencing the issue. Please restart Accuro and you should be able to access.
Mar 19, 10:43 EDT
Investigating - We are investigating an issue that is impacting some users ability to Open Documents in the Virtual Chart.
Mar 19, 10:10 EDT