Resolved -
This incident has been resolved.
Mar 28, 10:32 EDT
Identified -
Unite has confirmed there is an issue impacting their system with Accuro faxes. There is no estimated time of resolution. We will update this incident once the issue is resolved or more information becomes available.
Mar 28, 09:47 EDT
Resolved -
While we implement a fix for this issue, please continue to launch Accuro via Accuro EMR Legacy.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Mar 27, 15:43 EDT
Identified -
We have identified the issue and are implementing a fix.
Mar 27, 13:10 EDT
Investigating -
We are investigating an issue that is affecting the ability of some clients to open Lab Results. Please utilize the Legacy Accuro option when launching.
Mar 27, 09:59 EDT
Resolved -
After further investigation, we've identified that some anti-virus software's are interfering with the Cloudsync service when uploading files to the Shared Drive. To resolve this, please work with your local IT team to ensure that the anti-virus software is configured to allow the Cloudsync service to function without interruptions.
If the issue persists, please contact our support team at 1-866-729-8889 for further assistance.
Mar 25, 18:00 EDT
Investigating -
We are investigating an issue that may be preventing some users from uploading files to the Shared Drive successfully.
Mar 25, 15:00 EDT