Resolved -
We have confirmed the outage has been resolved with Excelleris BC.
Need to report an issue? Contact client services at 1-866-729-8889.
Apr 21, 12:59 EDT
Update -
Due to the holiday long weekend, we do not have any updates to share about the outage at this time. Further updates will be posted Tuesday, April 22nd.
Thank you for your understanding.
Apr 21, 11:57 EDT
Update -
BC Excelleris has advised they are continuing to monitor the intermittent connection issue. Clients can log in directly to the Launchpad webpage for further updates, or contact the Excelleris Help Desk for additional information.
Toll Free: 1-866-728-4777
Local: (604) 658-2121
Please note due to the holiday long weekend, the status page may not be updated until 8am EST, Monday, April 21st. Thank you for your understanding.
Apr 17, 19:58 EDT
Monitoring -
BC Excelleris has advised they are continuing to monitor the intermittent connection issue. Clients can log in directly to the Launchpad webpage for further updates, or contact the Excelleris Help Desk for additional information.
Toll Free: 1-866-728-4777
Local: (604) 658-2121
We will update this Status page once we confirmed it is resolved.
Apr 17, 19:40 EDT
Investigating -
We have a identified an outage for BC Excelleris logins that may be impacting your ability to view or manage Lab results. Please contact Excelleris Help Desk for additional information.
Toll Free: 1-866-728-4777
Local: (604) 658-2121
We will update this Status page once we confirmed it is resolved.
Apr 17, 16:14 EDT