Accuro Status Page

All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
90 days ago
99.89 % uptime
Today
Medeo Operational
90 days ago
99.98 % uptime
Today
Citrix Operational
90 days ago
100.0 % uptime
Today
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 23, 2026

No incidents reported today.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Accuro Connectivity - Degraded Performance
Resolved - This incident has been resolved.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Aug 20, 12:45 EDT
Monitoring - Accuro connectivity issues have been resolved and Accuro is working as expected. We are continuing to monitor.
Aug 20, 12:35 EDT
Investigating - We are investigating an issue that is affecting some users connectivity when using Accuro. Affected users are seeing "Citrix Disconnected" messages while losing connectivity to their Accuro session(s).
Aug 20, 11:45 EDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

ON - OPS BPS Secure Outage
Resolved - We have confirmed with the Ministry of Health Ontario that the MCEDT outage is resolved. Users may resume claim submission and health card validation.

Need to report an issue? Please contact us at 1-866-729-8889 or accuro@qhrtech.com
Aug 14, 15:34 EDT
Monitoring - OPS BPS Secure/MCEDT have advised that the outage has been resolved and their services are restored. We will continue to monitor for any further issues. At this time, users may resume submissions/health card validations.
Aug 14, 15:08 EDT
Update - The Ministry of Health's incident support team advised they are still working towards a resolution. Please continue to monitor the OPS BPS Secure webpage and contact the ministry directly at 1-800-262-6524 for additional information.
Aug 14, 13:48 EDT
Identified - We have confirmed a province-wide outage with the Ontario Ministry of Health, affecting web submissions and health card validations through the MCEDT/OPS BPS Secure system.

Clients will receive the following error in Accuro when attempting submission or health card validation: There was an error initializing the HCV web services port. Connection timed out.

Please continue to monitor the OPS BPS Secure webpage and contact the ministry directly at 1-800-262-6524 for additional information.
Aug 14, 11:00 EDT
Accuro API 504 Gateway Timeout
Resolved - We have resolved this issue.
Aug 14, 10:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 14:48 EDT
Update - We are continuing to investigate this issue.
Aug 13, 14:25 EDT
Investigating - We have identified the API partial outage is also impacting Accuro Admin Centre. We are continuing to investigate this issue.
Aug 13, 14:24 EDT
Monitoring - Accuro API experienced a partial outage and is back to operational. We're continuing to monitor service health.
Aug 13, 11:13 EDT

Aug 13, 2026

Aug 12, 2026

Unite Faxing Degraded Performance
Resolved - Unite has advised their systems are now fully operational.

Need to report an issue? Please contact client services at accuro@qhrtech.com or 1-866-729-8889
Aug 12, 10:30 EDT
Investigating - We have received notice from Unite Faxing that their carrier is experiencing an outage that is causing degraded performance to their systems.

For additional information please refer to their status page at https://status.unite.ca
Aug 12, 09:32 EDT

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Access Denied Error When Attempting to Launch Accuro
Resolved - We have resolved this issue affecting users attempting to launch Accuro.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Aug 10, 11:50 EDT
Monitoring - We have implemented a fix and are monitoring the results.

Users are asked to retry launching Accuro at this time.
Aug 10, 11:26 EDT
Identified - We have identified the issue affecting users launching Accuro, and are working on implementing a fix. Thank you for your patience.

Users may be able to launch Accuro using the Preview Mode in the Citrix Workspace by clicking on the "Launch Accuro in your web browser checkbox" as a workaround.
Aug 10, 11:13 EDT
Update - We are continuing to investigate the issue causing users to receive an Access Denied error when attempting to launch Accuro.
Aug 10, 11:01 EDT
Investigating - We are investigating reports of users receiving an Access Denied error when attempting to launch Accuro.
Aug 10, 10:28 EDT

Aug 9, 2026

No incidents reported.

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