Resolved -
Unite Faxing have resolved this issue downloading incoming faxes.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Feb 13, 15:45 EST
Update -
Inbound Faxing via Unite is now working as expected. We will continue to monitor.
Feb 13, 15:30 EST
Investigating -
Unite Faxing are investigating an issue that is affecting users when downloading faxes. Users are seeing a message stating, "One or more faxes failed to download. Unite Connection failed due to URL in Tools > Edit Locations."
We will update when more information is available. Users can also monitor on Unite's status page - https://unite.ca/networkstatus/
Feb 13, 15:15 EST
Resolved -
We have identified the issue causing the HCV Web Services Port error. A fix is planned to go out tonight. Communication will be sent out via Accuro mail and email once the issue has been resolved.
Clients needing to confirm patient coverage eligibility may contact the ministry of health directly to validate the status of their health cards before the fix is released.
Thank you for your understanding and patience.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Feb 11, 13:51 EST
Investigating -
We are currently investigating an issue affecting some users in Ontario attempting to validate Health Cards. As we investigate this, please note that users will receive an error stating "There was an error initializing the HCV Web Services Port".
Claim submissions and retrievals should not be affected at this time. Please continue to monitor the status page for further updates.
Feb 11, 11:40 EST