All Systems Operational

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Welcome to Accuro's Status Page! Please check here for real-time updates on widespread issues with Accuro or Medeo

Uptime over the past 90 days. View historical uptime.
Accuro Operational
Medeo Operational
Citrix Operational
Platform Integrations Operational
Phone Services Operational
Vendor Outages (Non-QHR) Operational
Accuro Admin Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 18, 2026

No incidents reported today.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Ocean API Connectivity Issues
Resolved - This incident has been resolved.
Oct 14, 13:19 EDT
Monitoring - We have identified that some clients may be experiencing connectivity issues between Accuro and Ocean due to a cached Ocean session.

If you are experiencing this issue, please follow the re-authentication steps provided by Ocean Support using the link below:

https://support.cognisantmd.com/hc/en-us/articles/360013989951-Re-Authenticating-Ocean-Cloud-Connect

We will continue to monitor the situation and provide updates as needed.
Oct 14, 11:52 EDT
Investigating - We are currently investigating an issue where Accuro clients are experiencing intermittent issues using Ocean services.
Oct 14, 09:59 EDT

Oct 13, 2026

Ocean API Connectivity Issues
Resolved - This incident has been resolved.
Oct 13, 20:11 EDT
Monitoring - A fix has been implemented and we will continue to monitor connectivity.
Oct 13, 19:18 EDT
Investigating - We are currently investigating an issue where Accuro clients are experiencing intermittent issues using Ocean services.
Oct 13, 16:32 EDT
Accuro can not connect to the server
Resolved - This incident has been resolved.
Oct 13, 13:21 EDT
Monitoring - All clients should now be able to launch and access Accuro.

Our Technologies team is currently in the process of restarting the web servers to restore impacted services, including faxing, scanning, lab retrievals, and other services that run through ACE.

This process is expected to take approximately 60–75 minutes, during which these services may remain unavailable.

We apologize for the continued inconvenience and will provide further updates as services are restored.
Oct 13, 11:49 EDT
Update - We are currently experiencing a service disruption impacting some Accuro users.

As part of our ongoing investigation, our Technologies team will be temporarily shutting down the web servers to troubleshoot the issue.

During this time, clients will be unable to launch some services including faxing, scanning, lab retrievals (that use ACE), and other services that run through ACE will also be unavailable.

We apologize for the inconvenience and will provide further updates as more information becomes available.
Oct 13, 11:19 EDT
Update - Please be advised that there is an issue that will impact some services. Faxing, Scanning, Labs retrievals and other services that run through ACE will be unavailable for 60-75 mins while services are being restarted
Oct 13, 10:58 EDT
Update - We are continuing to investigate this issue.
Oct 13, 09:58 EDT
Update - We are continuing to investigate this issue.
Oct 13, 09:27 EDT
Update - We are continuing to investigate this issue.
Oct 13, 09:01 EDT
Update - We are continuing to investigate this issue.
Oct 13, 08:44 EDT
Investigating - We have identified an issue that is preventing some users from being able to connect to the Accuro server. Thank you for your patience as we work to resolve this. Please continue to check the status page for the latest updates.
Oct 13, 07:12 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

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