We have received confirmation that this issue has been resolved.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Posted Mar 12, 2026 - 13:57 EDT
Update
We are investigating an issue with the Accuro AI Scribe widget, as a workaround please use Heidi on heidihealth.com or the Heidi mobile app until this is resolved.
Posted Mar 12, 2026 - 12:15 EDT
Update
We are continuing to investigate this issue.
Posted Mar 12, 2026 - 11:19 EDT
Update
We are continuing to investigate this issue.
Posted Mar 12, 2026 - 11:11 EDT
Investigating
Please be aware we are currently investigating a issue with microphone access within Accuro. This is affecting Accuro Ai Scribe.
Watch status page for more information - at this time you can use the microphone on the Heidi website and copy and paste the results into your Accuro.
Posted Mar 12, 2026 - 11:04 EDT
This incident affected: Accuro and Platform Integrations.