We have resolved this issue affecting users attempting to launch Accuro.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Posted Aug 10, 2026 - 11:50 EDT
Monitoring
We have implemented a fix and are monitoring the results.
Users are asked to retry launching Accuro at this time.
Posted Aug 10, 2026 - 11:26 EDT
Identified
We have identified the issue affecting users launching Accuro, and are working on implementing a fix. Thank you for your patience.
Users may be able to launch Accuro using the Preview Mode in the Citrix Workspace by clicking on the "Launch Accuro in your web browser checkbox" as a workaround.
Posted Aug 10, 2026 - 11:13 EDT
Update
We are continuing to investigate the issue causing users to receive an Access Denied error when attempting to launch Accuro.
Posted Aug 10, 2026 - 11:01 EDT
Investigating
We are investigating reports of users receiving an Access Denied error when attempting to launch Accuro.