Microphone failure in Accuro AI Scribe - Error "Generating consult note failed"

Incident Report for Accuro Status Page

Resolved

This has been resolved - thank you for your patience.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Posted Jun 01, 2026 - 15:54 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 01, 2026 - 15:51 EDT

Update

We are continuing to investigate this issue.
Posted Jun 01, 2026 - 15:44 EDT

Update

We are continuing to investigate this issue.
Posted Jun 01, 2026 - 13:58 EDT

Update

We are continuing to investigate this issue.
Posted Jun 01, 2026 - 12:12 EDT

Investigating

Please be aware we are seeing issues with microphones in Accuro AI Scribe. We are investigating this issue.
Microphone is not affected in Heidi.

Please watch status page for more information.
Posted Jun 01, 2026 - 11:06 EDT
This incident affected: Accuro.