The issue occurred after updates were made to network routing and security configurations, but the related allowlist updates were not fully applied across all connected systems. This has been resolved.
Need to report an issue? Please contact our Client Services line at 1-866-729-8889.
Posted May 21, 2026 - 18:49 EDT
Update
We are continuing to investigate this issue.
Posted May 21, 2026 - 18:47 EDT
Investigating
We are currently investigating an issue with Medeo/Engage that impacting providers and patients from using the service
Posted May 21, 2026 - 18:47 EDT
Monitoring
We have identified the issue preventing users from logging in, have implemented an update and are monitoring the results.
Posted May 21, 2026 - 17:25 EDT
Update
We are continuing to investigate this issue. Thank you for your patience.
Posted May 21, 2026 - 17:09 EDT
Update
We are continuing to investigate this issue. Thank you for your patience.
Posted May 21, 2026 - 16:09 EDT
Investigating
We are currently investigating an issue that is causing some users to not be able to access Accuro and/or the Accuro Admin Centre. Users may receive a message stating "An error occurred while processing your request".
Posted May 21, 2026 - 15:18 EDT
This incident affected: Accuro, Medeo, and Accuro Admin Centre.