Ocean API Connectivity Issues

Incident Report for Accuro Status Page

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 13:19 EDT

Monitoring

We have identified that some clients may be experiencing connectivity issues between Accuro and Ocean due to a cached Ocean session.

If you are experiencing this issue, please follow the re-authentication steps provided by Ocean Support using the link below:

https://support.cognisantmd.com/hc/en-us/articles/360013989951-Re-Authenticating-Ocean-Cloud-Connect

We will continue to monitor the situation and provide updates as needed.

Posted Oct 14, 2026 - 11:52 EDT

Investigating

We are currently investigating an issue where Accuro clients are experiencing intermittent issues using Ocean services.

Posted Oct 14, 2026 - 09:59 EDT

This incident affected: Platform Integrations.