Unable to Access Accuro - Cannot Complete Request

Incident Report for Accuro Status Page

Resolved

We have resolved this issue.

Need to report an issue? Please contact our Client Services line at 1-866-729-8889.

Posted Sep 16, 2026 - 09:39 EDT

Monitoring

We have implemented a fix and are monitoring the results.

Please try refreshing your browser and logging in again.

Posted Sep 16, 2026 - 09:13 EDT

Identified

We have identified the issue preventing users from logging in and we are implementing a fix.

Posted Sep 16, 2026 - 09:00 EDT

Update

We are continuing to investigate this issue. Thank you for your patience.

We have received reports of some users successfully logging in through launching Accuro in an Incognito/Private window in their browser.

Posted Sep 16, 2026 - 08:40 EDT

Investigating

We are investigating an issue that is affecting users trying to log into Accuro. Users will see a "Cannot Complete Request" message when attempting to log in.

Posted Sep 16, 2026 - 08:16 EDT

This incident affected: Accuro.