All clients should now be able to launch and access Accuro.
Our Technologies team is currently in the process of restarting the web servers to restore impacted services, including faxing, scanning, lab retrievals, and other services that run through ACE.
This process is expected to take approximately 60–75 minutes, during which these services may remain unavailable.
We apologize for the continued inconvenience and will provide further updates as services are restored.
Posted Oct 13, 2026 - 11:49 EDT
Update
We are currently experiencing a service disruption impacting some Accuro users.
As part of our ongoing investigation, our Technologies team will be temporarily shutting down the web servers to troubleshoot the issue.
During this time, clients will be unable to launch some services including faxing, scanning, lab retrievals (that use ACE), and other services that run through ACE will also be unavailable.
We apologize for the inconvenience and will provide further updates as more information becomes available.
Posted Oct 13, 2026 - 11:19 EDT
Update
Please be advised that there is an issue that will impact some services. Faxing, Scanning, Labs retrievals and other services that run through ACE will be unavailable for 60-75 mins while services are being restarted
Posted Oct 13, 2026 - 10:58 EDT
Update
We are continuing to investigate this issue.
Posted Oct 13, 2026 - 09:58 EDT
Update
We are continuing to investigate this issue.
Posted Oct 13, 2026 - 09:27 EDT
Update
We are continuing to investigate this issue.
Posted Oct 13, 2026 - 09:01 EDT
Update
We are continuing to investigate this issue.
Posted Oct 13, 2026 - 08:44 EDT
Investigating
We have identified an issue that is preventing some users from being able to connect to the Accuro server. Thank you for your patience as we work to resolve this. Please continue to check the status page for the latest updates.
Posted Oct 13, 2026 - 07:12 EDT
This incident affects: Accuro, Platform Integrations, and Accuro Admin Centre.