Users that are unable to print through Accuro are asked to check what Citrix version is installed on their workstation.
Users with Citrix version x64 installed are encouraged to uninstall this program from their workstations. Please install Citrix version x86 following the link to our system requirements page. Please also uninstall ScrewDrivers and reinstall from the link below as well. https://accuroemr.com/cloud-system-requirements/
Follow the steps below to uninstall the affected Citrix version and ScrewDrivers on Windows, or refer to your Operating System's user guide.
1. Click on the Windows Search Menu and type in Add or Remove Programs, or open Settings > Apps > Installed Apps 2. Locate Citrix Workspace x64 > Click on the ... > Uninstall > Follow the prompts to Uninstall 3. Locate ScrewDrivers Client > Click on the ... > Uninstall > Follow the prompts to Uninstall
After uninstalling is complete, please follow the links in the Accuro System Requirements page to reinstall Citrix.
On the Citrix page, select the top option (Citrix Workspace app for Windows LTSR 2607 Hotfix 1) > Scroll down to the third option (Citrix Workspace™ app for Windows LTSR 2607 Hotfix 1 x86) and click download file.
After installing Citrix, it is recommended you query your printers in ScrewDrivers: 1. Select the Windows Menu 2. Open 'Screwdrivers Endpoint Client' 3. Select 'Settings' 4. Set 'Printer Data Cache Method' to 'Do not cache' 5. Select Apply 6. Select 'Query Printers' 7. Wait until it says it has successfully queried all printers 8. Launch Accuro
Posted Nov 13, 2026 - 15:37 EST
Identified
Users that are unable to print through Accuro are asked to check what Citrix version is installed on their workstation.
Users with Citrix version x64 installed are encouraged to uninstall this program from their workstations. Please install Citrix version x86 following the link to our system requirements page. Please also uninstall ScrewDrivers and reinstall from the link below as well. https://accuroemr.com/cloud-system-requirements/
Follow the steps below to uninstall the affected Citrix version and ScrewDrivers on Windows, or refer to your Operating System's user guide.
1. Click on the Windows Search Menu and type in Add or Remove Programs, or open Settings > Apps > Installed Apps 2. Locate Citrix Workspace x64 > Click on the ... > Uninstall > Follow the prompts to Uninstall 3. Locate ScrewDrivers Client > Click on the ... > Uninstall > Follow the prompts to Uninstall
After uninstalling is complete, please follow the links in the Accuro System Requirements page to reinstall Citrix.
On the Citrix page, select the top option (Citrix Workspace app for Windows LTSR 2607 Hotfix 1) > Scroll down to the third option (Citrix Workspace™ app for Windows LTSR 2607 Hotfix 1 x86) and click download file.
After installing Citrix, it is recommended you query your printers in ScrewDrivers: 1. Select the Windows Menu 2. Open 'Screwdrivers Endpoint Client' 3. Select 'Settings' 4. Set 'Printer Data Cache Method' to 'Do not cache' 5. Select Apply 6. Select 'Query Printers' 7. Wait until it says it has successfully queried all printers 8. Launch Accuro